There was a ballroom on the first floor which hosted many important events and guests. Food was served from the main kitchen via a dumb waiter between the two floors - not only did the food travel this way - I will leave it to your imagination to what else was transported!
1982/83 saw a quarter of a million spend with the ballroom replaced by more profitable area at the time - bedrooms. This work was done by Embassy Hotels before it was sold to Jarvis Hotels who continued to operate the hotel until it went into private ownership with the Moon family taking the reins.
At this point, The Crewe Arms underwent a much needed multi-million pound refurbishment, bedrooms were increased to 61, public areas, Sophia's restaurant and the seven conference rooms all brought back up to standard.
The outside was brought back to its imposing best and the car park resurfaced. The Moon family put the hotel back on the map as the place to go in Crewe through hard work and a dedicated team - many rewards and accolades followed.
During the first signs of recession, The Crewe Arms was sold to the present owner, who continues to take the hotel forward.
At one point in the past, The Royal Hotel, just along Nantwich Road, was The Crewe Arms sister hotel and anyone who was not able to afford Crewe Arms prices were sent along to The Royal.